Job Description

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

The Hotel Roanoke & Conference Center is a magnificent and storied hotel nestled in the heart of Roanoke, Virginia. Built in 1882, the Tudor-style hotel is listed on the National Register of Historic Places and is a member of the International Association of Conference Centers. With its grand architecture and captivating history, the hotel stands as a testament to timeless elegance. Boasting a total of 329 luxuriously appointed guest rooms and suites, the Hotel Roanoke & Conference Center offers a range of accommodation options to suit the needs of every guest. In addition to its accommodations and dining options, the Hotel Roanoke & Conference Center features exceptional facilities for both business and leisure travelers. The hotel boasts over 63,000 square feet of flexible event space, making it an ideal venue for conferences, weddings, and other special occasions. State-of-the-art audiovisual equipment, professional event planning services, and attentive staff ensure that every event is a resounding success. Overall, with its rich history, elegant accommodations, exceptional dining options, and prime location, the Hotel Roanoke & Conference Center stands as a premier destination for travelers seeking a blend of luxury, comfort, and charm.

The A.V. Technician is responsible for the basic to advanced set-up, operation and tear down of all audio visual equipment used by the Hotel and corporate clients. The A.V. Tech position will begin to focus towards mastering the Audio, Video or Lighting side of the AV industry, while maintaining a general working knowledge of each of the other two areas. Shift will vary based upon needs. You should be flexible to work weekends and holidays as needed.

Responsibilities:

• Set-up audio/visual equipment in meeting rooms according to clients needs. This requires lifting an average of 20-30 lbs. to a height of 36-50 inches with occasional lifting of up to 75 lbs. to a height of 6 feet.
• Set-up includes: Build scaffolding for projectors, erecting large projection screens and pipe and drape. Taping cords to floor and along walls requiring bending and kneeling. Climbing ladders to a height of 16 feet to hang banners and adjust lighting. Carrying of equipment up to 75 lbs. to and from meeting rooms.
• Operation of all audio/visual equipment. Requiring working knowledge of video and audio equipment, computers, projectors, cameras, telephones to include hook-up and trouble-shooting. 
• Operation of equipment may require long periods of standing or kneeling in one place (operating cameras or spotlights). 
• Climbing scaffold and ladders and ability to maintain balance while performing audio/visual duties.
• Maintaining equipment and inventory. 
• Requires: Ability to read and count.
• Ability to lift and carry up to 75 lbs.
• Good manual dexterity needed for repair and cleaning of equipment (use of hand tools, soldering iron, etc.).
• Administrative duties include: Good telephone skills, ability to work directly with clients.
• Ability to read several weeks worth of contracts, tracking the use of equipment, analyzing the best use of equipment and ensuring an adequate inventory of needed equipment.
• Basic typing skills.
• Basic office skills.
• The flexibility to work a varied schedule due to business levels and industry demand (hotel is open 7 days a week).
• Build and maintain a good relationship with our clients. Work as a team with all other Hotel departments.
• Assist Conference Concierge with duties to include; answer telephones, light typing, counting change, operation of copiers and general assistance with guests’ conference needs.
• Requires good verbal communication skills, manual dexterity, ability to cheerfully handle several requests at one time.
• Assist Conference Services staff in set-up, tear down and refreshing of meeting rooms.
• Requires ability to lift 35 lb. arms chairs, lift and carry tables weighing up to 70 lbs, pushing and pulling heavy carts, ability to stoop, bend and kneel.
• Respond to any reasonable task assigned by Manager. Assist in keeping the Conference Center clean and orderly.

• Must have at least 6 months of production background in any of the following: theater, sound, video, photography and or computers.
• Ability to communicate effectively with meeting planners, trainers and corporate executives.
• Basic computer skills including knowledge of Microsoft Word and Excel. Prefer knowledge of PowerPoint. Excellent interpersonal skills.
• Previous guest services experience.
• Ability to lift 40 lbs. on a regular basis.
• Must be able to work variable hours, including weekends and holidays.
• Familiarity with basic office equipment, including fax and copy machines.

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