Job Description
Clinical Trial Call Center Representative - Entry Level - Onsite - Salt Lake City, UT
ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development.
We are currently seeking a Clinical Trial Call Center Representative - Entry Level to join our diverse and dynamic team at ICON at our Salt Lake City UT site. Location: On-Site Salt Lake City UT
Job Type: Full Time Permanent M-F
What you will be doing: - Answers and places phone calls with potential study subjects to determine initial study eligibility requirements. Explains study protocols to volunteers for each study during phone screening.
- Maintains accuracy of recruiting database and performs database queries.
- Responsible for accurate processing of subject registration in the volunteer database and collects all necessary documents
- needed prior to subject entry to the screening process.
- Responsible for actioning all voice mail messages from study volunteers.
- Works as a member of the recruiting team to obtain sufficient numbers of qualified volunteers for each study.
- Makes confirmation calls for screening appointments and volunteer check-in dates.
- Notifies study volunteers of study participation status and responds to volunteer questions and comments.
- Checks in study volunteers for screening appointments and may plan follow-up visits or screening appointments.
- Assists with training and mentoring more junior team members.
- Coordinates necessary payments to volunteers and may maintain referral program.
Your profile: - High school diploma
- 2 years of relevant experience
- Past customer service experience preferred
- Working knowledge of the drug development process preferred
- Working knowledge of medical terminology preferred
- Good written and oral communication skills
- Basic ability to read and interpret study protocols
What ICON can offer you: Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.
In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.
Our benefits examples include:
- Various annual leave entitlements
- A range of health insurance offerings to suit you and your family’s needs.
- Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
- Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family’s well-being.
- Life assurance
- Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others.
Visit our careers site to read more about the benefits ICON offers.
At ICON, inclusion & belonging are fundamental to our culture and values. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here
Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless - there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles.
Are you a current ICON Employee? Please click here to apply
Job Tags
Permanent employment, Full time, Flexible hours,