Job Description

Seronda Networks is Hiring: Customer Service Representative (On-site) About Us: At Seronda Networks, we offer more than just cutting-edge solutions. We provide a place for professional growth, where you can be part of a passionate team in an environment that values your contribution. Join us as we continue transforming ideas into realities and building an exciting future together. Location: Dallas, TX Working Hours: Monday to Friday Salary Range: $37,500 - $43,500 per year Position Overview: We are seeking a highly motivated and detail-oriented Customer Service Representative to join our dynamic team. In this role, you will be the primary point of contact for our customers, providing them with exceptional service and support. You will manage customer inquiries, resolve issues, and ensure a positive experience for every client. Responsibilities:

• Respond promptly to customer inquiries via phone, email, and chat.
• Assist customers with product information, order status, and billing inquiries.
• Resolve customer complaints and provide appropriate solutions and alternatives in a timely manner.
• Document all customer interactions in the customer relationship management (CRM) system.
• Collaborate with team members and other departments to ensure customer needs are met effectively.
• Identify and escalate complex issues to the appropriate departments for resolution.

Qualifications:

• High school diploma or equivalent; associate or bachelor’s degree preferred.
• Proven customer service experience, ideally in a call center or customer-facing role.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work well under pressure and handle challenging situations.
• Proficiency in using customer service software and Microsoft Office Suite.

Benefits:

• Competitive annual salary with room for growth and development.
• Comprehensive health, dental, and vision insurance plans.
• 401(k) retirement savings plan with employer match.
• Paid time off and company holidays.
• Ongoing training and professional development opportunities.
• Collaborative and friendly work environment.

If you’re detail-oriented, reliable, and ready to contribute to a growing company, apply today to become a part of Seronda Networks as a Customer Service Representative! Join us in making an impact and shaping the future of technology. Customer Service Representative Seronda Networks is an equal opportunity employer committed to diversity and inclusion.

Job Tags

Holiday work, Full time, Monday to Friday,

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